ERSS is an emergency response system wherein the
citizen can seek support from police in cases of emergency. All they need is to
The Ministry of Home Affairs , Govt of India have
introduced a new project namely Emergency Response Support System (ERSS) under
the project &lsquo National Emergency Response System&rsquo (NERS to
establish a single emergency number &ldquo112&rdquo all over the
country, integrating all existing emergency numbers. ERSS is designed to
address &ldquodistress signals&rdquo from citizen in the form of voice
call, sms, email and panic- SOS requests, web requests etc. to
&ldquo112&rdquo and to provide assistance within the minimum time
requirement. MHA intends to integrate the existing emergency numbers like 100
(police), 101 (Fire & Rescue Service), 108 (Ambulance Services) etc to the
new emergency number &lsquo112&rsquo.
At present in the state, Police is the only
agency integrated with the new project. Consequent to this, Administrative
sanction to implement the project through M/s C-DAC Authorities,
Thiruvananthapuram was accorded by Government of Kerala vide the order GO(Rt)
No.2673/Home dated 12/10/17. As per the GO(Rt) No. 3113/2017/Home dated
23/11/17, Police department have designated M/s CDAC , Tvpm as the implementing
agency of the ERSS scheme.
The new system is running all over the State now.
Its State wide Control Room known as State Emergency Response Centre is
functioning at Police Head Quarters, Thiruvananthapuram. The District
Coordination Centres are set up in stipulated locations, especially in the
Control Rooms. This project will become an extremely important platform, with
the integration of other departments like Fire & Rescue Services, Ambulance
Services, Disaster Management etc. and its usage will become widespread.
The work structure of the Centre has been
designed with facilities to receive calls from the public all over the State
and to provide them emergency support. With this consideration, the Centre has
been provided with 3 layers of work strength, such as Case record Management
(CRM), Computer Aided Dispatchers (CAD) and Command Centre Supervisor (CCS)
with definite duties to perform. The system is digitally equipped so that any
request for help from the public is attended and processed with minimal time
requirement and maximum efficiency. Apart from the State wide Control Room, each
District has its own Co ordination Centres to receive the message from the
State Control Room. The DCCs deliver the message to the police vehicle nearest
to the point of emergency. Since the time of delivery of a message to the DCC
and till its completion, the entire activities can be monitored by the State
Control Room. They will provide support for delivering prompt and effective
service to the caller or the victim, till the distress is promptly attended to.